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This isn't a new insight for most of you. You've read it, you've cited it in a strategy document, you might have coached a colleague on it. The 90-9-1 participation rule (90% lurkers, 9% occasional, 1% regularly active) is wrong for well-managed communities. ...

Earlier this year, I heard Stewart Brand talking about his life (and latest work) on a podcast. If you don't know Stewart by name, you've likely heard of his early work - the Whole Earth Catalog . It was considered the bible of sustainable living and ...

There's a good chance you've walked out of a strategic review feeling like you were falling short because your executive team wants your community to "get to Stage 4." About half the time I hear that pattern in a coaching call, the community really ...