“The Lithys” recognize and celebrate customers that are using Lithium to solve problems, create new products, innovate and engage with their customers at entirely new levels to create true business value. We’re lucky enough to have several member organizations up for these prestigious awards this year and wanted to showcase their amazing stories.
Not only are these great case studies on tackling community challenges, they are inspirational looks at how real community pros (and your fellow Network members) are approaching the same problems that many of you out there are. It’s a great reminder that you are NOT alone and with the right help can solve any problem!
Without further ado!
H&R Block – Social ROI Titan
When H&R Block embarked on its community initiative in 2013, the client community – The Community – was founded with the intention of providing clients a welcoming space to talk about the implications of taxes year round. What happens if I buy a house or get married? How does having a baby or adopting affect my taxes?
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Cisco – Support Savings MVP
Our challenge was how to accelerate the knowledge expertise of over4,000 worldwide technical support engineers while sharing critical information across a global population. We’ve leveraged Lithium to engage and motivate our TAC Engineers worldwide to seamlessly transform their knowledge and expertise into knowledge for our customers and partners.
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giffgaff – Support Savings MVP
At giffgaff our peer to peer support model is not simply a way of saving money, or reducing cases, etc. It’s an approach we believe is the right way of doing things. Because of that, is is integral to how we function and operate as a business.
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Cisco – Social ROI Titan
At Cisco Systems, our Technical Assistance Center (TAC) of over 4,000 engineers has fully adopted our Social Knowledge Management platform (Tech Zone), behaviors and practices. The knowledge they create within the Tech Zone TKB is externalized as content our customers use to self-serve and self-solve, which allowed us to realize over $25M in case avoidance savings in 2014.
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Did your org submit for a Lithy and I somehow missed it?! I'm sorry!! Send me the details and I'll update this post and make sure we get the word out for you too!