TheCR Blog

Everyone wants engagement, but few know how to measure it. Organizations are realizing that in the age of options, engagement is a key indicator of attention, commitment, and ultimately, success. Executives see the level of engagement on platforms like Facebook, SnapChat, and Twitter and they want that for themselves, both with customers and employees. Most [] The post So Much Community Data, So Little Insight appeared first on The Community Roundtable .

Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 CommunityLeaders Share Their Secrets for Success.CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, Aetna, Electronic Arts, SAP, Pearson, Akamai, and Atlassian.  Download the ebook here for free.  [] The post CMGT 101: Community UX appeared first on The Community Roundtable .

Were coming to the end of the traditional award season but our annual community management awards are just ramping up. Now in their third year, TheCR Awards recognize excellence in community management. Last year we had the honor of presenting four global community programs with awards in recognition of their community efforts American [] The post Recognizing Excellence in Community Management appeared first on The Community Roundtable .

Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 CommunityLeaders Share Their Secrets for Success.CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, Aetna, Electronic Arts, SAP, Pearson, Akamai, and Atlassian.  Download the ebook here for free.  [] The post CMGT 101: Community Value Statements appeared first on The Community Roundtable .

Next month we will publish our ninth edition of the State of Community Management (SOCM).  When we released the first SOCM in 2010 community management was largely an undocumented niche role to a strategic profession and a recognized discipline of leadership in a digitally connected world. Weve had a front row seat to watch the [] The post Save the Date: The State of Community Management 2018 is Coming in May appeared first on The Community Roundtable .

Technical: Designing and building effective communities Technical skills are unique in that they are most easily outsourced and often score lower than their true importance because not everyone on a team needs each specific skill. But as noted in our Community Careers and Compensation Report Key Findings, developing a technical specialty is a great way to [] The post Community Skills That Matter: Technical appeared first on The Community Roundtable .

In The State of Community Management, our comparison of internal and external communities described them as “similar, but different.” That holds true for internal and external community professionals as well. Our research finds that, when you focus on active members, the engagement profile of internal and external communities isn’t that different — they have similar [] The post Community Skills in Internal vs. External Communities appeared first on The Community Roundtable .

Content: Ensuring the community is generating value Community Managers place the highest relative value on content skills, although all three key roles give writing and communication high marks. Community managers’ content skills are focused on the development and production of community content and programs. At higher levels, those skills are less utilized, while being able [] The post Community Management Skills That Matter: Content appeared first on The Community Roundtable .

I’m thrilled to share an advance agenda for TheCR Connect 2018! Communities hold the power to create real change at every level of organizations. Through thoughtful, attendee-led programs we’ll explore how community management transforms everything from the way people communicate to the wider culture of organizations. Participants will walk away with new skills, case studies, research, and network of [] The post TheCR Connect 2018 Agenda Sneak Peek appeared first on The Community Roundtable .

Engagement: The day-to-day lifeblood of communities Engagement skills are likely what comes to mind when one pictures the life of “typical” community manager, and these daily skills are indeed what helps communities form and grow. Engagement skills are a core skill family for all community roles — without engagement fundamentals, it is impossible to understand [] The post Community Management Skills That Matter: Engagement appeared first on The Community Roundtable .