TheCR Blog

In episode #22 Rachel Happe and Maddie Grant talk about what work-related norms will go back to the way they were in 2021, and what has been forever changed by the pandemic-related shift to work-from-home for so many organizations. They chat about the long-term damage of the lift and shift mentality, what lessons smart organizations []

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI, and more.  Episode #75 features Lance Yoder, Manager, Workforce Adoption and Collaboration, Cerner []

As 2020 draws to a close (finally) we decided to use our annual holiday card to honor the successes and setbacks this year dealt us all. Our Connect 2020 keynote, Priya Parker spoke to us about the power of finding meaningful ways to acknowledge and release our disappointments from this strange, unprecedented year. If you []

2020 was an unpredictable year, so while were loathe to make predictions for 2021, we did want to hear what some community thought leaders were thinking about in terms of where the industry is going. Below eight community leaders share their perspective on what 2021 holds for the online community industry. Progressive organizations will lean []

Gifts theyll actually want. (We know because they said so!) Self-care was the theme for CMAD 2020 and we had no idea how much wed actually need it (2020, amirite?). During Connect, we dove head-first into self-care again with the Wellness track, which included: journaling prompts from the amazing Tara King, yoga from the incredible []

In episode #21 Rachel Happe and Alex Blanton talk about the changes the pandemic has brought to global workforces, and the opportunities that arise as we move past the COVID-19 era. Watch now: About Alex Blanton: In Alexs words: My passion is helping people connect with one another and with the information they need, and []

Need to increase engagement in your online community? Three companies share ways they increase engagement with their online audience. If you are struggling with engagement in your online community then you arent alone. Improving and maintaining online engagement is the number one challenge for community managers. PowerPoint Presentation There is a lot of discussion around []

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI, and more. Episode #73 featuresEsha Singh, Product Manager at Workday. In this episode []

In episode #20 Rachel Happe and CV Harquail talk about the definition and impact of feminist business practices, storytelling, and more. Watch Episode #20 now: About CV Harquail CV is a feminist, a social change advocate, and a management scholar. She has a PhD in leadership and organizations and thirty years of experience helping organizations []

Check out how customer support organizations across industries use online community programs to engage with their audience and improve the customer experience. You know community is important, but what is the actual impact of a mature, well-resourced community program? Community programs leveraged as tools to support the customer experience have an out-sized impact, improving everything []